Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@stanleybiggs.co.uk. Please note that returns will need to be sent to the following address: Returned Goods, Stanley Biggs Clothiers, Unit 16, Jessop Way, Newark on Trent, Nottinghamshire, NG24 2ER, United Kingdom.

Items sent back to us without first requesting a return will not be accepted. Please return your goods within 7 days of confirming the return with us.

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If returning, please include all paperwork, making a note of your order number, which we will use for reference. It also helps us to identify the right person and correct order!

Please email us or leave a note inside the parcel with instructions on how you would like to proceed ie. exchange, refund etc

You can always contact us for any return question at contact@stanleybiggs.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@stanleybiggs.co.uk.

 

  • We are not responsible for the return shipping cost of items.

  • We ask that ALL returned items must be unworn, unwashed and complete with original tags and packaging. 

  • There may be a cleaning surcharge if the garment is not in its original condition.

  • It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service.

  • We cannot take responsibility for items damaged or lost in return transit.

  • If returning an item from outside the United Kingdom, please write"RETURNED GOODS" on the customs label to avoid any customs charges. Stanley Biggs Clothiers Ltd is NOT responsible for any custom charges made and may refuse to receive the parcel.

  • We will refund all shipping charges only if the goods are in some way faulty.

  • Please be aware that we can only confirm your refund will be processed on receiving the garment and reviewing its condition.